Umrah is a deeply spiritual journey that holds a significant place in every Muslim’s life. It is a hassle to manage all the travel arrangements for the Umrah pilgrimage. Pilgrims invest a lot of time and energy in finding the right licensed Umrah service provider. Saudi Arabia has introduced the Nusuk platform, a digital gateway that allows pilgrims to manage various aspects of their pilgrimage. The Nusuk platform also allows you to apply for Umrah visa from UK.
The UK-residing Muslims who are planning on performing Umrah must understand how the Nusuk platform works. They must understand the steps that must be followed to apply for an Umrah visa through the Nusuk platform. The following guide explains everything that you might need to know about the Nusuk Umrah visa. The following guide also explains the step-by-step procedures, processing time, and several important travel tips.
Significance of the Nusuk app for UK pilgrims
The official system of Saudi Arabia uses Nusuk for the Umrah permits, Rawdah permits, and parts of your trip record. You can think of the Nusuk registration as your digital pass. If you have failed to make the right booking in this app, you will not be allowed in Masjid al-Haram for performing the Umrah rituals in your dedicated slot.
Essential details about the Nusuk app
There are several details that pilgrims must know regarding the Nusuk platform. The most significant point is that it is an official Saudi platform that provides Umrah and Hajj services. This app is mainly a replacement for the old Eatmarna app. The Nusuk app is completely free and can be used on iPhone, Android, or via the web through nusuk.sa.
The Nusuk app can be used in English and Arabic, and pilgrims can book an Umrah permit, Rawdah permit, and manage several parts of their Umrah trip. This app is run by the Ministry of Hajj and Umrah in Saudi Arabia, and registration on this app is mandatory for access to the Umrah permit. Although the app moves quite smoothly, users from the UK can face challenges such as the app getting stuck. This might occur when users access the app using UK phone numbers. Most of the confusion in the app is caused by using UK
phone numbers, British passport entry, and confusion due to the difference in time zone.
Registration on Nusuk app and guide for UK pilgrims
Pilgrims who are planning to finalize their registration on the Nusuk app must keep all their necessary documents with them. They must have their official passport, visa details, email, and phone ready with a good and uninterrupted internet connection. They must also keep their vaccination proof with them so that if they need to add any information right away, they can look for accurate information regarding the vaccinations. UK pilgrims can follow the following steps to finalize their Nusuk registration.
Open the app and tap Create Account
UK pilgrims who are finalizing their registration on the Nusuk app must choose the visitor option for the Umrah pilgrimage. The majority of first-time pilgrims completely miss this step, which costs them the wrong account path.
Enter your personal details as shown on your passport
Pilgrims must follow the guidelines given below to fill in the personal details in the online form given in the portal.
- Pilgrims must enter their full name exactly as mentioned on the passport. This must also include the middle name.
- Pilgrims must add their passport number without any space or dashes.
- Add the United Kingdom in place of your nationality.
- Pilgrims must double-check the date of birth along with the date format visible on the form.
- Use the active email that you can access right away.
- Add the mobile number by using the country code. The pilgrims must write the +477 instead of ‘0’ at the beginning of the number.
UK pilgrims must pay close attention to the phone number format as it is a major determinant. The most common mistake that the UK pilgrims make is that they keep the first zero. This usually breaks the SMS verification and can cause a delay in the registration process. Pilgrims must also mention if they have booked any family Umrah packages UK in the details section on this app.
Verify your account with OTP
The app may send the OTP via SMS or email verification. Usually, email is more reliable for UK users. In case you do not receive the text message within a few minutes, you may switch to the email verification instead.
Upload your documents
Pictures of several necessary documents are required, such as your passport photo page, visa or eVisa details, and vaccination proof. The pilgrims must make sure that the passport image is bright and sharp and that there are no cropped corners. A plain background helps immensely if you are taking a photo instead of uploading the scan.
Wait for verification
Once you have verified all the information and documentation, you must wait now. Some accounts verify the information faster, whereas others take 24 to 72 hours to verify the information.
Log in and book your permit
After the cooling period of the app has been completed, pilgrims must log in and look for the Holy Mosque Services section and choose Umrah. You must select the date, time, and number of pilgrims travelling. You must always keep a screenshot of your QR code as it will help in case the signal drops near the Haram.
The registration process via the Nusuk app is not difficult once you know the steps completely. In case you have any confusion, you can speak to the Nusuk team for assistance.
Book with Islamic Travel Agency UK
Islamic Travel Agency UK is a trusted, ATOL-protected travel agent based in London, helping pilgrims across the UK perform Umrah with ease and peace of mind. For a tailored quote on our Umrah packages 2026 all-inclusive or our Ramadan Umrah Packages, get in touch today.
Call: 0208-178-8400
WhatsApp: +44 7951 138405
Email: info@islamictravelagency.co.uk
Website: https://www.islamictravelagency.co.uk/
Address: Suite No.1, The Old Dispensary, 30 Romford Road, Stratford, London E15 4BZ
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